At Cast Stone International, we specialize in handcrafted architectural cast stone products for both residential and commercial projects. Due to the size, weight, and nature of our products, shipping and delivery require careful coordination. The following information outlines our shipping process, lead times, delivery methods, and customer responsibilities.
HOURS OF OPERATION
Monday-Friday: 8:30AM-7:30PM ET
Saturday & Sunday: 9:00AM-5:00PM ET
In-Stock Products
If an item is currently in stock, orders may typically ship as early as within one (1) week from order confirmation and receipt of payment, subject to freight carrier availability and scheduling.
Standard Made-to-Order Products
If a product is not in stock and requires manufacturing, typical lead times range from approximately 2–4 weeks from order confirmation and receipt of any required deposits or approvals.
Please note:
Customers are encouraged to call us directly to confirm current production timelines
Custom & Bespoke Architectural Projects
For custom, bespoke, or architectural projects involving modified dimensions, special finishes, or unique designs:
Because every custom project is unique, timelines may vary. We strongly recommend coordinating directly with our project team to confirm schedules and sequencing.
All Cast Stone International products are shipped using third-party freight carriers, including LTL (Less-Than-Truckload) and FTL (Full Truckload) services.
Freight pricing and transit times vary based on destination, shipment size, weight, delivery type, and required accessorial services.
Please note:
If you prefer not to place an order without knowing an approximate freight cost, you may call us in advance and we can provide a close estimate. Please be aware that freight rates fluctuate regularly, and all estimates are subject to final carrier confirmation.
Residential vs. Commercial Delivery
We offer:
Delivery type affects freight pricing and must be disclosed prior to shipment.
Optional Accessorial Services
Additional freight services may be requested at additional cost, including but not limited to:
All accessorial services must be arranged in advance.
Customer Responsibility for Offloading
The Customer is solely responsible for providing adequate labor, equipment, and access to safely offload products at the delivery location unless lift-gate service has been arranged in advance.
Please note: Delivery is curbside only and does not include unpacking, placement, assembly, or installation of any products. All placement, handling beyond curbside, and installation are the sole responsibility of the Customer or their designated contractor.
The Customer is responsible for ensuring that the delivery location is accessible to freight vehicles, including adequate clearance for large trucks.
Cast Stone International is not responsible for:
resulting from restricted access, inadequate site conditions, or the inability of the carrier to safely complete delivery.
If delivery cannot be completed due to Customer unavailability, refusal, site inaccessibility, or failure to accept delivery, any redelivery or storage fees imposed by the freight carrier will be the sole responsibility of the Customer.
Extended storage may be subject to additional fees as outlined in our Terms & Conditions.
For large, phased, or complex orders, products may ship in multiple deliveries at Cast Stone International’s discretion to accommodate production schedules and logistics efficiency. Partial shipments do not affect payment obligations.
Transit times provided by freight carriers are estimates only. Cast Stone International is not responsible for delays caused by carriers, weather conditions, labor issues, mechanical failures, or other factors beyond our control.
Customers are required to inspect all shipments at the time of delivery.
For concealed damage:
Freight carriers are independent contractors, and Cast Stone International is not responsible for carrier handling once goods are released for transport.
Due to the nature of cast stone products, we strongly encourage customers to contact us directly for:
Our team is happy to assist in planning shipments to align with your project schedule.
This Shipping & Delivery Information page is provided for general informational purposes only and does not modify or supersede Cast Stone International’s Terms & Conditions or Limited Warranty, which govern all orders.
